With the start of the school year, you and your staff should encourage parents/guardians to create a NYC Schools Account (NYCSA), in order to view their student’s attendance, report card grades, transportation information, reading levels, assessment scores, and progress towards graduation for high school students. NYCSA allows parents to use the information provided to collaborate with their child’s teachers and formulate strategies to support the student’s academic success.
You should also encourage families to update their cell phone numbers and email addresses in NYCSA. Once their phone number and email addresses are verified in the system, this information will appear in ATS in the student’s updated record on the next business day. Please note that this feature is available to custodial and noncustodial users, as designated in NYCSA. It is recommended schools run the Emergency Contact Report (RCON) in ATS, to capture updates to parent cell phone numbers for situations where there may be an emergency and ATS is not accessible. In ATS, a “verified by NYCSA” label will appear next to those entries updated from NYCSA. The DOE will use contact information provided by families in NYCSA to communicate with them directly about system-wide emergencies.
To support families with creating NYCSA accounts, you should work with your parent coordinator to:
· Share this NYCSA parent overview flyer with families to inform them about NYCSA and updating emergency contact information (translated versions of the flyer are available on the public NYC Schools Account website).
· Help parents/guardians set up an account for NYCSA, using the Family Access Management (FAM) Tool.
· Review the Student Records Guidance during Remote Learning to support families in creating accounts securely online and maintaining student privacy.
For additional information on NYCSA and the FAM tool, refer to the NYCSA/FAM Technical Guide or the NYCSA/FAM Wiki. If you have questions, suggestions, or need support with providing a parent access to NYCSA, email firstname.lastname@example.org; please note that you should not direct parents/guardians to the Help Desk inbox, as the Help Desk only supports DOE staff. For parent/guardian resources, including an overview of NYCSA, see the public NYC Schools Account website or call 311.
For questions, email email@example.com.